The application does not work

Posted by mkhairul - December 17, 2009 at 04:12:48 pm - No Comments

Categories: rants

There’s a project I’m involved in where the staff says to their boss that the software that we provide does not work. Since I have dealt with quite a handful of people in the past, I knew this was not the case.

The software that we use is Moodle (we dont actually sell Moodle, just the services like customization, training, setup and configuration). It seems simple enough to use but if you involve some complex process to it (like managing classes etc), it would be overwhelming to use hence the claim that was supposed to be “I don’t know how to use it” to “It does not work”.

I am slightly annoyed at this claim, since we’re dealing with a bunch of IT people (and working collaboratively trying to make this project a success) the phrase should be more precise on the things that “does not work”. For example, “I don’t know the step to do so and so”, “We can’t log into the application”, “We can’t batch upload the student csv files”, etc.

Oh, did I mentioned that the client is up far north, so collaborative work through the internet might be somewhat hard and awkward for them.

I’m going up there on new year’s eve to show them that the damn thing works and refute all the nonsensical claim that was made.

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